Customer Questionnaire

Product range - what is it that you are selling?

How many different product types (sku’s) do you have and how often are new ones added?

Typical sku dimensions – weight and size?

Typical order value?

Are your orders b2c or b2b?

Are any of your products flammable or classified as dangerous goods?

How are sku’s/items identified and labelled, coded - bar codes for example?

Average monthly order volumes? do you have seasonal demand peaks/troughs?

What percentage are multi-picks, i.e. multi item packages?

Packaging requirements - carton, jiffybag or envelope? loose fill, bubble-wrap, gift wrap etc.? Do you supply your own?

Do you process returns, if so what are the approx. volume of returns received?

Number of pallet spaces required? or quantity of stock to hold?

How would the product arrive into the operation, how frequent is delivery and from how many suppliers?

What is your target delivery time to customers?

Shipping – What delivery services do you require? Global Mail, Courier Service or Airfreight?

What countries do you ship to?

Do you need the ability to export customer order information to a third party IT application?

How do you envisage sending us order data i.e. API?

What reports will you require and how often?

What platform does your website run on? Magento, Shopify etc.?

Do you require Customer Service? If so, what do your require i.e. telephone, live chat, emails?

Do you require support/advice regarding European VAT Compliance?

Do you require help with your Website/ Digital Marketing for Europe?

How are you currently undertaking the activities you are looking to outsource? Do you have an existing fulfilment provider?

What key criteria do you have in mind for selecting a third party fulfilment company?

Any further relevant information?