Your aim is to make your customers happy with your service, right? Therefore, even if they have to return an item for whatever reason, your marketplace should be able to accept and manage local returns.
A faulty, defective, damaged or bad product received by the consumer can be disastrous for an online retailer, however, it does not automatically translate to loss of a potential loyal customer. You still have a chance to keep your customers trust and loyalty, if you can handle your returns swiftly without a hitch.
For any online retailer, returns consume a lot of time, from receiving, to inspecting the damage to crediting the customer back or sending the right product, those tasks could add up and it make take hours just to process one return, eating up your precious time that you could be spending growing your business.
Our “Easy returns” service provides local returns solution in Europe so we can process all return immediately, and you get to stay on your customer’s good side.
24-Hour Processing Time
Once we receive the returned product, we commence the processing of the returned item and input the details of the reason of return into our system so you are informed immediately.
We have local processing hubs where your customers can send their returned items, without paying the high international shipping fees.
Thorough Quality Check
Our extensive quality check is aimed at finding out what’s wrong with the product or the extent of the damage, as well as to confirm the customer’s reasons for return.
Our integrated software allows full transparency so you can monitor the progress of the return process, the results of the quality checks and the customer’s reason for the returned order. You can also request for a full report of the return cases and a full record of the returned products.
Easy Crediting or Fast Ship Out
Once the returned item has been inputted into the system, we also offer an option where we establish an automated link so you can proceed with crediting with ease. We can also arrange for a quick ship out if the customer wanted to exchange for a different item.
We understand that managing an online store requires full-time commitment. As a business owner, we know how much you value your time. We also know that no matter how you try to manage it effectively, oftentimes, you still can’t handle everything at the same time.
That’s why we’re here for you. eFulfilment Europe is your partner to growing and scaling your online business. Let us take care of the tedious processes involve in your e-commerce business, so you can focus on other more important things. Contact us now and let’s discuss your local returns needs and requirements.
Start delegating the tedious and nitty-gritty parts of the operations to fulfilment experts. The team at eFulfilment Europe is ready to lend you a helping
hand so you can start, grow, and scale your online business and marketplace.